Job Title: Sales/Customer Support
Location: Worsley, Manchester – although some home working may be possible
Salary: Very competitive salary plus attractive additional benefits
Job Type: Full Time, Permanent
Leasing Options has been trading for over 30 years and is one of the UK’s leading car leasing companies. Following a year of unprecedented growth, we are looking to extend our fantastic team.
We’re a family-owned business, committed to supporting our team whilst demanding the highest possible standards in customer care. We provide a supportive, warm and friendly environment that welcomes and encourages ambitious individuals to achieve their professional potential.
About the role:
As a company we fully recognise that we need happy customers and to achieve that we recruit the best customer support sales team possible. Despite a challenging year, we have managed to continue our growth – something that we are very proud of and are looking to maintain, by increasing our customer support team.
As part of the role of customer support, you will be responsible for building relationships with prospective and existing customers and delivering an exceptional level of customer experience. You will be instrumental in maximising all sales opportunities for Leasing Options by providing as much help and information to our customers as possible. Whilst delivering outstanding customer service, you will be required at all times to strictly adhere to the guidelines of the Financial Conduct Authority (“FCA”) and the British Vehicle Leasing and Rental Association (“BVRLA”).
Key Duties:
- To achieve Key Performance Indicators as set by management
- Qualify new opportunities and ensure that they are passed to and then followed up by an Account Manager, in a professional and timely manner
- To ensure customers are kept informed of enquiry and order progress
- To update the Leasing Options database and bank/funder databases where required with correct and true information
- To carry out regulatory training as and when required
- Build relationships with customers to encourage repeat business
- Gain basic vehicle specification knowledge
- Ensure all dealings and conversations with customers are conducted in line with all regulatory guidelines and the general principle of ‘Treating Customers Fairly’
- Ensure you have a basic knowledge of company car taxation i.e. how to work out Benefit in kind
- You may be required to carry out other duties from time to time to meet the needs of the business
Key Requirements:
- Must have previous Sales Experience
- Warm, friendly telephone manner
- Ability to quickly build rapport with customers
- Basic Maths skills
- Listening to customers’ requirements
- Friendly & Outgoing Manner
- Competent IT skills with ability to learn new software quickly
- Act with honesty and integrity at all times
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with relevant experience and job titles of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Sales Administrator, Customer Service Administrator, Business Support may also be considered for this role.
