Job Title: Client Services Coordinator
Location: Liverpool, Merseyside
Salary: Competitive
Job type: Permanent – Full Time
Alfred H Knight are an independent provider of inspection and testing services. Established in 1881, AHK operates in more than 40 countries with a well-earned reputation for providing reliable, professional services.
We provide specialist services for a wide range of commodities within base and minor metals, steel raw materials, ferroalloys, precious metals, platinum group metals, industrial minerals, solid fuels and fertilisers. Our clients include miners, smelters, refineries, traders, financial institutions and government bodies.
We maintain rigorous quality standards to ensure that our operations provide the highest level of services to our clients. We achieve this through compliance with industry standards and regulations for laboratory, inspection and quality management, including ISO: IEC 17025, 17020, 9001, 14001 and 45001.
Our people are our finest asset and as a truly global company, we value diversity, and respect people from all backgrounds.
The Role:
AHK has an opportunity for a Client Services Coordinator to join our team based in Prescot, near Liverpool. As a Client Services Coordinator, you will be responsible for handling the full client life cycle from the first stage right through until the final certificate upon completion of the analysis. As the main point of contact for the client and the overseas offices, you will be responsible for managing between 50-80 appointments at any one time. Accuracy and attention to detail will be of paramount importance. You will maintain regular and prompt communication with the client and overseas offices both verbally and electronically. You will handle all client enquiries, produce daily ‘Inspection Status’ progress reports and information flows and raise invoices for works carried out. It will be vital you adhere to the appropriate official standards i.e. ISO.
Required Knowledge/Work Experience:
- Good customer facing skills, presenting a professional image and able to develop sound business relationships.
- Good interpersonal skills with the ability to communicate (verbally/Written) and liaise professionally at ALL levels within and outside of the Company.
- Team player with dignity and due respect for fellow colleagues.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with a good attention to detail and accuracy.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office packages and confident in preparing management information and reports.
Qualifications/Essential Languages:
- GCSE grade A-C or equivalent in English Language, Maths and Science
- Spanish, Mandarin, Russian advantageous
Benefits:
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Client Services; Client Services Advisor; Client Services Coordinator; Client Handling; Relationship Management Services; Relationship Management may also be considerate for this role.
