Job Title: Customer services Assistants
Location: Kingston upon Thames, Surrey
Salary: £11,707 per annum
Job type: Permanent, Part Time
Start Date: 21st September 2020
Hours of Work: 13:30 – 17:30, 20 Hrs per week, Monday to Friday
The Role:
Kingston University has a number of campuses throughout the Kingston area and the main focal point for students, staff and their visitors is the reception areas at these sites. The role of Reception staff is to manage nominated reception areas across the University’s campuses, and act as a focal point for visitors to the University, offering information and advice to all inquirers in a clear, courteous, and efficient manner. People arriving at the reception desk are not always calm and polite; tact and firmness are needed to be able to deal with some situations.
The Customer Services Team provides a wide range of essential services for visitors, students and staff at all the main campuses and office locations of Kingston University such as receptions, switchboard, postal services, FM Help Desk, Office Administration, Goods Inwards and the Art Shop.
Key Responsibilities:
- Patrol all areas of the building on an agreed rota and constructively and positively engage with any staff, students and visitors on any concerns about using the building
- Where there is no dedicated or available Post Room facility, process incoming mail, (including Royal Mail and internal post), sign for parcels, goods inwards etc. and notify / deliver to individual departments / persons.
- Work with Security and Campus Support to provide a point of liaison and communications control in incidents and emergencies, in accordance with the University’s Emergency Procedure Booklet; arrange help/transport to hospital in case of accidents.
- Assist with administrative duties as admin back-up to the Management team as required
- Ensure working area is secure, checking internal doors, windows and lights at the end of each working day
- Issue car -parking permits to staff and visitors and, where applicable, students
- Undertake photocopying and faxing when required
- Keep the reception area clean and tidy to ensure that it presents a professional image to visitors
Office Administration:
- Using company systems to place orders for plant, equipment and materials as needed by the maintenance team, service contracts and projects.
- Ensure that all purchase requisitions and payment are processed correctly through the KUOPS system.
- Maintain financial records for budgetary purposes
Helpdesk:
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Answer incoming telephone calls efficiently and courteously, to ensure the enquirer’s problem is understood, in accordance with SLA requirements
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Pass relevant information received to the appropriate Service Manager
Art Shop:
- Book incoming and outgoing stock to update the computerised stock control
- Unpack bulk supplies and put them in the appropriate place in the store
- Sell to students and staff, materials and equipment necessary for their studies
The Candidate:
- Team Work – this job needs people who support colleagues when necessary and in times of staff holiday, sickness and absence
- Flexibility – the job involves working (from time to time) at the University’s different campuses
- Calm and patient manner and the ability to work under their own initiative
- A clear speaking voice
- Enjoyment of working with the public, students, staff and contractors
- Confidence, Self-Motivation, and Initiative – the ability to tackle calmly any situation which occurs and to decide on one’s own the best way it can be dealt with
- Knowledge of methods of posting, and how mail is sorted efficiently
- Pleasant and confident manner
- Physically fit
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant may also be considered for this role.
