Job Title: Mitigation Team Leader
Location: Newcastle
Salary: Competitive + Benefits
Job type: Permanent, Full time
The company manages critical incidents in the car and home on behalf of the world’s leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. They aim to continually go beyond expectations for their clients and their customers. Each year they process over four million insurance claims, saving leading insurers tens of millions of pounds.
The Role
They are currently looking for an experienced Mitigation Team Leader, with an insurance background, to manage a team of case handlers in the Northumberland region. This role will be reporting to the Mitigation and Recoveries Manager, dealing with approximately 8-12 direct reports, you will be overseeing operations in order to achieve business objectives and team targets for all claims in the Mitigation phase of a claim.
Experience of working within insurance is required.
Key Requirements:
- Manage claims in accordance with published processes, rules and best practice
- Ensure work is kept up to date and entered onto operating platforms
- Ensure the company’s property’s philosophy, standards, service levels and complaints procedure are adhered to
- Supervises team productivity and performance
- Ensure any out of line issues are escalated up the management line in a timely manner
- Supervise members of team
- Resolve team issues
- Train team members
- Conduct for regular reviews with team members, including one-to-ones and formal six monthly review
- Conduct formal team appraisals
- Conduct regular team meetings/huddles
- To understand the mitigation phase of the claim and be the first point of contact for any issues raised by the team
The Candidate:
- Demonstrate an understanding of the Insurance Industry (including, perils, hazards, loss assessors, loss adjusters, underwriters intermediaries, actuaries, NHBC etc)
- Ability to demonstrate how to motivate a diverse team
- Experience of managing larger teams
- Managing conflict
- GSCEs (Maths and English) or equivalent
Desired:
- Property Repairs Management and Repairs Co-ordination
- Competent in Contract’s Management and Claims Settlements
- Demonstrate a working understanding of, the role of the FSA/FCA, Asbestos Handling Procedures, CDM, DPA, H&S, Party Wall Act, Anti Bribery Legislation
Please click on the APPLY button to send your CV and Cover Letter for this role including your desired salary.
Candidates with the relevant experience or job titles of; Case Handler, Senior Case Handler, Claims Manager, Claims Handler, Senior Claims Handler, Insurance, Insurance Claims Manager may also be considered for this role.
