Job Title: Customer Services Advisor
Location: Axminster, Devon
Salary: £18,138 – £20,000 depending on experience
Job type: Permanent, Full time
Hours: 40 hours per week (Monday to Friday 08:30 – 17:00)
Based in Axminster, Devon, the company has grown since 1966 to become one of the UK’s leading stove manufacturers. Key to their long term success is their highly loyal and dedicated workforce who build exceptional products and offer exemplary services to retail partners.
Their continued investment in people, plant and products means they often have exciting opportunities for others to become part of the team in this growing company.
They can offer a competitive salaries and a benefits package which includes:
- Enhanced holiday entitlement, including additional leave based on length of service
- Sickness scheme
- Discount for staff purchases
- Cyclescheme – save money on a bike and accessories
- Free car parking
Job Role:
The Customer Services Advisor will work within their dynamic Sales Team and be responsible for dealing with all customer/trade enquiries and orders.
- Answer the telephone and respond to emails
- Respond to order queries
- Accurate input of sales orders
- Maintain precise, up to date records
- Develop knowledge of the product range
- Attend and promote their products at shows and events as required
- Control and handle retailer issues and complaints through to resolution
- Provide retailer feedback to Business Development Manager’s
- Review, update, and analyse data records
- General office administration
- Deliver outstanding customer service at all times
- Work within company policies and processes
- Carry out any other duties required by the Company
The Candidate:
- Good communication skills
- Experience of Sage and Microsoft Office software packages would be ideal
- Well organised, with a systematic approach to work
- Able to meet targets, whilst demonstrating accuracy and quality of work
- Conscientious with a high attention to detail
Benefits:
- 21 days of annual leave plus 8 bank holidays, increasing by 1 day at every 2 years’ service, to a maximum of 24 days
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with previous experience and job titles of; Sales Assistant, Sales Administrator, Sales Admin, Administrator, Sales Support, Customer Services, Customer Sales Associate, Customer Services Administrator, Customer Services Support, Customer Service Advisor, Customer Service Representative, Telephone Customer Service Representative, Business Support, Office Administrator, Office Admin, Office Assistant, Office Support, General Admin, Team Administrator, Team Admin will be considered for this role.
