Job Title: Senior Cloud Service Desk Technician
Location: Remote
Salary: £16,647 – £30,211 per annum depending on qualifications and experience
Job Type: Full Time
The Company, a fast growing IT/Telephony solutions provider based in Hertfordshire, are currently growing and as such are looking for a qualified and experienced Senior Cloud Service Desk Technician to fill this brand-new role.
The company supports clients nationwide with Cloud based solutions, providing multi-source managed service solutions, bringing together a portfolio of companies with a range of complimentary services, covering IT Managed Services, Cloud Solutions, Unified Communications, Mobility, Connectivity, Security and Strategic Consultancy.
Those who excel can expect high financial rewards and fast-track promotion; there are no ceilings, only opportunities to be taken by those that want them and, wherever possible, they seek to promote from within.
You will gain expertise and experience from industry-leading professionals, and global market players, all of whom are keen to see you succeed.
As a business they do not like company politics – they want a happy ship – a team that supports each other to succeed; it leads to better service for customers and better staff well-being. As a result of this philosophy they’ve been successfully offering great levels of service to many household names for over 20 years.
Key Responsibilities:
As a Senior Cloud Service Desk Technician, your responsibilities will include:
- Identifying and implement new/improved solutions for customers.
- Maximise internal and customer performance by monitoring and troubleshooting problems and outages, scheduling upgrades and collaborating with third parties and the team on optimisation.
- Support and administer Cloud-based services for customers.
- Being capable to upgrade hardware equipment where appropriate to the latest stable hardware releases.
- Ability to be able to learn and provide services around routing and switching equipment, hosted IP voice services and firewalls.
- Provide remote / on-site PC, application and network support to end users/customers.
- Provide remote / on-site PC, application and network troubleshooting and fault finding.
- Communicate to customers and vendors via email and phone for initial requirement capture
The Candidate:
About you
To be successful in this position you will have excellent spoken and written English, a great work ethic, an organised way of working and you should be keen to learn and keep up with emerging technologies. You will have full support and scope to build the role out.
You will need to be approachable with a can-do attitude, happy to answer questions and support other members of the team, sharing knowledge and expertise to enable them to develop, especially around networking and your solution-based methods.
As a Senior Cloud Service Desk Technician, you will be involved with technical projects, including the implementation of current solutions, along with the team.
You will need to be presentable and able to articulate your experience to all level of client understanding; the company will ensure you’re fully supported, that your technical ability can be showcased, with your role becoming key to assisting the growth of the business.
The ideal candidate is someone with a strong background in Azure / SharePoint and Microsoft Cloud-based services, who would like their next role to be somewhere they can make a lasting impression and feel like they are really adding value.
Key skills
- Experienced in tackling issues that have been escalated and need a higher level of technical experience.
- Used to working to within business processes to deadlines.
- Adhering to agreed Service Levels.
- Be pro-active and responsible.
- Experience of DaaS and/or other VDI environments.
- Microsoft ”modern workplace” product knowledge essential – M365, SharePoint, Azure.
- Understanding and awareness of Cyber Security.
- IT MSP experience is essential.
- Networking experience is desirable – with an aptitude to want to learn and progress their networking abilities.
- 3 years in a Senior services role is essential.
Benefits
- Competitive rates of pay
- Company bonuses / ”Above and Beyond” credits
- Friendly and informal working environment
- Career progression to Senior Management Team, and potentially, in time, CTO
- Ongoing training
- Home support package to allow you WFH in a comfortable and effective way
This position is Work From Home, Full-Time, all-of-the-time. No more commuting – more time for you, more money in your pocket! They don’t mind where you are in the UK, they just want to work with the best talent possible!
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: IT Cloud Technician, IT Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, Cloud Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support may also be considered for this role.
