Job Title: Customer Partner
Location:Home Based
Salary: Competitive + Benefits – Please advise desired salary upon application
Job type: Permanent, Full time
The Company manages critical incidents in the car and home on behalf of the world’s leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. They aim to continually go beyond expectations for their clients and their customers. Each year they process over four million insurance claims, saving leading insurers tens of millions of pounds.
The Role
They are currently looking for a Customer Partner to support setting up new claims. Responsibilities to book initial survey and repair appointments for the engineers. You will continually achieve customer and client satisfaction through excellent claim administration and ownership.
Key Responsibilities:
- Managing the central inbox on a rota basis.
- Setting up the new claim on IPIPES.
- Contacting the policy holder to obtain information via the triage questions.
- Arrange visit with policy holder and enter into drainage engineer’s diary within corporate SLA’s.
- Claim ownership, ensuring that the claim is managed through to completion.
- Producing letters to parties involved in the claim.
- Arranging travel, accommodation where necessary for engineering visits etc.
- Dealing with inbound calls.
- Occasional stationary orders.
- Ensure work is kept up to date and entered onto drainage claims management system.
- Ensure IGUS philosophy, standards, service levels and complaints procedure are adhered with.
The Candidate:
- Excellent interpersonal skills
- Computer literate (ideally in Microsoft Office)
- Ability and willingness to learn
- Can work with colleagues within a team(s) to support the activities of the business
- Able to start and complete activities when expected
- Can evaluate facts and recommend decisions
- Good communication skills
- Organisational skills
Knowledge Required:
- Knowledge of customer service handling
- Data Protection legislation
- Knowledge and understanding of insurance preferred
- Knowledge and understanding of drainage preferred
- Diary management
- Geographical knowledge
Qualifications:
- 5 GCSE’s Grades C or above or equivalent
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Service, Account Manager, Account Executive, Customer Support, Customer Excellence may also be considered for this role.
