Job Title: Customer Service Advisor
Location: Bridgend, Wales
Salary: £18,000 – £20,000 per annum
Job type: Full time, Permanent (Monday – Friday 9:00 am – 5:30pm)
This is a well-established, award winning Telecommunications Company based in Bridgend whose primary focus is to ensure they deliver the best customer service and the perfect telecoms solution for their customers.
An exciting opportunity has arisen for a motivated individual to join their thriving organisation as a Customer Service Advisor. The Customer Service Advisor is an essential role in delivering excellent customer service matched with a main point of contact for clients.
You predominately work with the billing department to ensure fantastic customer service is being delivered to clients. As a member of the team you will have excellent customer service skills matched with a practical and organised approach with everything you do.
You will be:
- Taking inbound customer calls and action accordingly
- Demonstrating initiative, ownership and responsibility when managing customer issues to ensure the brand is protected at all time, escalating where required
- Carrying out the customer service strategy for the business
- Carrying out admin duties for other departments
- Updating customers within SLA on any queries or tickets that have been raised
- Developing and maintaining appropriate knowledge in products, procedures, policies and technology
- Ensuring accurate data records are inputted and maintained
Requirements:
- Proven Customer Service experience
- Exceptional customer service skills
- Exceptional communication and numerical skills
- Organisational, administrative and proficient IT skills
- Self-motivated and driven to succeed
- Flexible, thrives in a fast-paced environment
- Able to work off own initiative and develop ideas
- Demonstratable record of effective relationship building
- Ability to use Office Suite
- Professional telephone manner
- Customer driven with the ability to demonstrate genuine empathy
- Ability to deal with issues
- Proven conflict resolution experience
If you have a “can do” attitude, ready for your next career move and are passionate about technology and customer service then this is the role for you.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Enquiries Assistant, Support Assistant, Enquiries Advisor, Customer Support, Customer Services Officer, Clients Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Assistant, Customer Service Representative, Customer Service Consultant, Customer Service Coordinator, Client Account Coordinator, Customer Service Administrator, Client Relationship Assistant or Business Support may also be considered for this role.
