Job Title: Customer Service Team Leader
Location: Huddersfield
Salary: £22,000 – £28,000
Job Type: Full time, Permanent
This Company has a fantastic opportunity in their Fleet Incident Management Department; They are the UK’s leading independent provider of fleet and insurer incident management and specialist vehicle recovery services. Due to continued growth, they are now seeking ambitious and experienced Team Leaders who have a passion, desire and a great attitude, to help drive a team of Customer Service Representatives to success.
Role and Responsibilities
The Fleet Incident Management (FIM) department provides a comprehensive claims management service to their clients. This service includes:
- Being the first point of call for drivers reporting an incident with their vehicle
- Arranging for the vehicle to be recovered if required and liaising with the repair partners and insurance companies to progress claims
- Making any replacement vehicle arrangements
- Ensuring all stakeholders in the claims process are full updated through accurate and efficient communication
As a Team Leader you will be required to effectively manage, lead, coach and develop a team of Customer Service Representatives to provide the very highest standards of customer service, ensuring that each vehicle incident is managed to a speedy and professional resolution, whilst maintaining a strong focus on operational targets; performance improvement; revenue maximisation and cost reduction.
Candidate and Requirements
To be successful, you’ll need to be a proven people manager with strong communication and leading skills. You will also demonstrate;
- A strong work ethic and can thrive in a busy environment
- An engaging personality with excellent communication and proven people management skills
- An ability to excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management
- A high customer and delivery focused, you will thrive on working in a target driven environment where performance improvements and innovation are constantly being pursued
- A well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA’s and targets
Benefits:
Supporting you to be the best you can, they’ll prepare you for success right from the start. When you join them, you’ll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop there however as you will go on to learn and build further skills and as you progress your salary will too. You’ll enjoy some fantastic benefits too.
For instance:
- Competitive salary + quarterly bonus scheme
- 25 days holiday increasing to 28 with length of service
- Contributory pension scheme
- Life assurance
- Free eye tests and free car parking
- Modern break out areas with kitchen facilities and TV area, and shower facilities for those that want to take advantage of their cycle to work scheme.
- Discounts with local businesses
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: Service Delivery Manager, Client Services Manager, Client Relationship Manager, Customer Service Team Leader, Service Delivery Team Leader, Customer Services Executive, Client Communications, Relationship Executive, Client Relationship Officer, Customer Service Representative, Client Service, Customer Relationship Consultant, Customer Relationship Representative, Customer Advisor may also be considered for this role.
