Job Title: NDR Revenues Officer
Location: Thetford, West Suffolk
Salary: £22,462 to 25,295
Job Type: Full Time, Permanent
Closing Date: 15th January 2020
Interviews: Starting on the 27th January 2020
Purpose of the Role:
Be part of the Partnership’s successful Non Domestic Rates team to bill and collect outstanding business rates, negotiate with debtors, maintain client records, apply appropriate recovery actions, and liaise with other revenues teams.
This will include communicating with the public, various Government bodies and enforcement agents.
Responsibilities:
- To administer and process all types of business rates billing and recovery functions, within agreed targets, including the negotiation of payment arrangements and the monitoring of subsequent recovery.
- To deal with customer correspondence and enquiries in person, by email, by telephone or by letter, providing an excellent, polite and courteous public service at all times.
- To deal with reports and other general tasks that are the responsibility of the Revenues Department.
- To liaise with all departments of the council/ARP, government departments, external bodies such as Debtors, Bailiffs, Enforcement Agents, Valuation Office and members of the general public.
- To process all types of Council Tax or Business Rates enquires by operating various IT systems within targets set at any time.
- To be familiar with and keep own knowledge up to date regarding Business Rates legislation, process, procedures and policies.
- Liaise closely with all Revenues and benefits staff to ensure a smooth and seamless service to the public.
- Assist the council’s representative at court if required.
- To handle telephone queries from members of the public and other stakeholders
- To undertake any other duties as may reasonably be required and compatible with and/or arising from those listed above or directed by a Head of Service.
Requirements:
- Team player and can work on own initiative
- Great communication skills – written and verbal
- Monitor client accounts to check payments received
- Excellent customer service skills
- Accurately update computer systems & records
- Keep up in a fast paced partnership environment
- Liaise with other departments, Citizens Advice and Valuation Office.
- Based in the Thetford office
- And above all enthusiasm!
What they offer in return:
- Competitive starting salary
- Career development opportunities
- Full training
- Flexible working
- Free car parking
- Local Government Pension Scheme
- Rewards Package
Please click on the APPLY button to submit your CV and Cover letter for the role.
Candidates with experience of: Revenues Officer, Revenues Assistant, Revenues Collection, Revenues Enforcement, Finance Assistant, Non Domestic Rates, Finance Executive, Finance Officer, Accounts Officer, Local Government, IRRV, Data Entry, Council Tax Officer, Revenues Compliance Officer, Data Entry Specialist, Revenues Collection Officer, Revenues Administrator, Revenues Manager, Revenues Recovery Specialist, Business Rates Administrator, Client Relations Management will also be considered for this role.
