Job Title: Technical Advisor
Location: Harlow
Salary: £27,000 – £30,000 per annum
Position: Full Time, Permanent (42.5 hours per week)
The Company currently have a position available for a Technical Advisor to join their busy team. They are rapidly expanding and are looking for a motivated individual to help increase their customer base so if you are driven and committed to success, they want to hear from you!
Role Overview:
As a Technical Advisor, you will provide first line technical advice for all oils and lubricants to their customers, in-house teams and clients.
You will have an in-depth understanding of their supplier products and work with the Operations Director to manage a wide range of customer queries and deliver clear and concise technical advice to their customers across multiple channels.
Key Responsibilities:
- Correctly specify appropriate oil products to be used for specific applications (vehicles and non-road mobile machinery) for all lubricant’s products
- To support and secure technical partnership and provide coaching within the distributors sales and technical team
- Have an in-depth knowledge and understanding of their supplier products and lubricants
- Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice
- Ensuring the Material Safety Data Sheet is updated at all times
- Provide basic failure diagnosis for lubrication related failure (e.g. bearing or gear) where lubricants quality or practices are in question
- Prepare customer plant/equipment audits, lubrication surveys, product rationalisation audits and conduct field trials, as necessary to support the overall business strategy
- Quality control of the products and lubricants
- Product development
The successful Candidate will have/ be:
- Engineering / oil knowledge in industry or transport, or related discipline
- Able to technically support a multitude of diverse issues across technical disciplines
- Knowledge in the oil industry (ideally but not necessary)
What’s on offer?
- A convenient work location next to Harlow train station
- A friendly and welcoming work environment
- Daily and monthly incentives including a prize wheel, time bank, office breakfast / lunch
- 20 days holiday, plus 1 extra day of holiday for every year of service up to 25 A/L days. Plus 8 days public holiday
- Discounted corporate gym membership
- Employee of the month with cash incentive
- Recommend a friend policy (£250 if friend passes probation)
- Suggestion box (£50 if your suggestion gets taken on)
- Christmas / Summer party
- Christmas hamper for all staff
- Auto enrolment pension scheme
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Technical Officer, Customer Support Engineer, Technical Client Services Executive, Development Officer, Technical Advisor, Product Support, Technical Product Advisor, Customer Support, Client Support Engineer, Technical Customer Service Representative, Engineering Product Support, Technical Support Assistant, Environmental Technical Officer, Customer Services may be considered for this role.
