Job Title: Senior Service Desk Analyst
Location: Cambridge
Salary: £30,000 – £37,000 per annum
Job Type: Full Time, Permanent
Are you a Senior Service Desk Analyst looking for a varied and interesting role offering the opportunity to get involved in exciting project work and deal with cutting edge technology across a diverse client base? Then this company can offer you a great place to work with genuine progression prospects.
About the Company
The Company is widely regarded as Cambridge’s leading supplier of outsourced IT support. They provide bespoke onsite & remote support to start-ups and SME’s in various sectors from biotechnology, life sciences to finance. They focus on long-term relationships that stay true to their values of clarity, partnership and quality.
The role
- Working on a busy service desk providing remote support on a shift rota between 8am & 6.30pm Monday to Friday
- Sharing your skills & experience to mentor and train junior members of the team
- To be the escalation point for more advanced troubleshooting
- Undertaking project work for clients
- Monitoring client’s systems and services remotely
- Configuring and building client machines
- Actively working to progress and streamline the service desk processes to make for a more efficient and higher quality support for our clients
What is needed from you
- The ability to support predominantly Microsoft technologies from desktops to servers including virtualisation, Active Directory and relevant backup solutions. Combined with cloud services such as Office 365 and SharePoint
- Advanced troubleshooting and problem-solving skills
- The ability to deliver outstanding customer service
- Leadership and team building skills to support your colleagues
What’s in it for you?
- This company is a family – a friendly bunch with passion and ambition that thrives on teamwork, learning & development
- Opportunities to gain technical knowledge with professional qualifications, with exam bonuses, and the chance to work on some interesting projects
- Genuine Progression prospects into any area of the business – there are some diverse IT work going on so you can find your niche
- 25 days holiday, increasing every 2 years you work with the team
- Company socials – there’s been everything from the Crystal Maze, Cambridge Lockhouse to BBQs and dinners
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with the relevant experience or job titles of; Senior IT Support Consultant, IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Manager, Customer Support, Senior 1st Line Support Engineer, 1st Line IT Support, Senior Helpdesk Support, 1st IT Support Analyst, 1st Line Support Engineer Team Leader, 1st Line Support Technician, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may also be considered for this role.
