Job Title: Sales Support Administrator
Location: Harlow
Salary: £18,000 – £22,000 per annum
Position: Full Time, Permanent
The Company is looking for an enthusiastic and hardworking Sales Support Assistant to join them starting as soon as possible. They pride themselves on customer service so the ideal candidate will have experience in liaising with customers via telephone and e-mail.
Job Purpose:
To assist the commercial team with administrative task including order processing, taking in-bound calls, report preparation and ad-hoc admin duties.
You will be responsible for all administrative tasks relating all customers within the commercial team.
Key Responsibilities:
- Provision of high-quality customer service to all their customers
- Process inbound orders from calls and e-mails
- Process third party orders – aim to maximise margin by obtaining a competitive price
- Ensure all purchase orders are assigned to third party orders
- Ensure correct purchase order numbers are assigned to customers’ orders
- Book in courier collections on both Freight route and APC
- Ensure up-to-date site contacts and details are entered on every order
- Be the first point of contact for all incoming calls
KPI’s:
- Incoming Calls
- Orders Processed
- Order Accuracy
- 3rd Party Maximise
The successful Candidate will have/ be:
- Prior experience of working within an admin role preferable
- Ability to establish and maintain good client relationships, both internally and externally at all levels
- Believes in and exhibits good customer care
- Written and oral communication skills
- Calm, confident manner to handle potentially uncomfortable conversations
- Competent in Microsoft Office products including Excel
- Strong organisational skills
- Attention to detail
- Drive, determination and ownership of role
What’s on offer?
- 20 days holiday, plus 1 extra day of holiday for every year of service up to 25 A/L days. Plus 8 days public holiday
- A friendly and welcoming work environment offering Summer and Christmas social events
- A convenient work location next to Harlow train station
- Discounted corporate gym membership
- Employee of the month with cash incentive
- Recommend a friend policy (£250 if friend passes probation)
- Suggestion box (£50 if your suggestion gets taken on)
- Christmas / Summer party
- Christmas hamper for all staff
- Auto enrolment pension scheme
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Business Support Administrator, Administrative Assistant, Sales Administrator, Sales Admin, Administrator, Officer Administrator, Office Admin, Sales Support, Office Assistant, Client Services Assistant, Sales Support Administrator, Operations Assistant, Operations Coordinator, Office Administrator, Sales Advisor, Client Support Administrator, Personal Assistant, Operational Support Administrator, Office Associate, Office Support, General Admin, Team Administrator, Business Support Assistant may be considered for this role.
