Job Title: Tour Co-ordinator
Location: Hove, East Sussex
Salary: £20,000 – £24,000 per annum, dependent on experience
Job type: Full-time, Permanent
The Company is one of the UK’s leading independent specialist tour operators, in business since 1996. They have two successful and growing brands – one specialises in tailor-made ski holidays to North America, Scandinavia, Asia and Europe and the other offers guided and self-guided cycling holidays across Europe and Asia.
Based in modern warehouse offices in central Hove and just moments from the beach, their specialists provide tailor-made holiday packages direct to the customer, combining their first-hand resort knowledge and passion for travel with excellent advice and award winning service. Their awards consist of UK’s Best Ski Tour Operator for the last five years (2014 – 2018) and feefo Gold Trusted Service award (2018).
About you
They are looking for a Tour Co-ordinator to join their Admin and Operations department. They’re a team of people who look after all aspects of a customer’s booking once it’s confirmed. You take over the booking and are the customer’s main point of contact from then on.
You’ll have excellent attention to detail and a careful, thorough approach to work. A good telephone manner is required as they spend a lot of time on the phone talking with their customers. You must be a good team worker and have strong time and diary management skills. A passion for skiing or snowboarding and for travel in general would be very advantageous!
Key Responsibilities:
- Preparing and sending ATOL certificates and confirmation documents
- Booking car hire, transfers and other ground arrangements
- Advising on, selling and booking extras – lift passes, rentals, activities, etc.
- Dealing with changes and updates to bookings
- Managing flight bookings and flight schedule changes in the GDS system and with flight consolidators
- Collating and sending out customer travel documents
Benefits:
- Full training will be provided, including travel on their tours
- Pension Scheme
- Overseas travel to experience the products first-hand
- Performance related annual bonus
Working Hours:
Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday shifts and 10 am-4 pm Saturday shifts. Additional hours are sometimes necessary during the busy winter period
Please click the APPLY button to send your CV and covering letter for this role.
Candidates with the relevant experience and job titles of; Travel Agent, Business Travel Consultant, Tourism Officer, Tourism & Events Officer, Tourism Coordinator, Communications Officer, Tourism Executive, Customer Service Advisor, Customer Service Representative, Customer Support, Customer Services Executive, Customer Service Executive, Customer Service Advisor, Client Service, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent, Customer Services Administrator may be suitable for this role.
