Job Title: Medical Agency File Handler – Customer Service
Location: Northenden, M22
Salary: £17,250 (based on 39.5 hours per week)
Hours 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday
Job type: Permanent, Full time
The Company is a specialist medical agency, which provides expert appointment-booking support to personal injury lawyers and their clients, medical records pagination and other specialist services.
They’re seeking to recruit a Medical Agency File Handler to join the expanding company. This is an exciting opportunity for a talented administrator to work as part of a busy team of 15 people who are dedicated to providing excellent customer service in a fast-paced environment.
The Role
You will be assisting with instructing experts to provide reports, as well as providing customer service support to solicitors, clients, experts, and their secretaries.
You will also be assisting with obtaining clients medical records from hospitals and GP’s and arranging treatments and investigations for our clients.
- Processing incoming mail into the case management system
- Instructing experts to provide reports on behalf of instructing solicitors
- Chasing experts for appointments, reports and other information as required
- Providing customer service support to solicitors, clients, experts, and their secretaries
- Obtaining medical records from hospital trusts, GP’s surgeries, and other healthcare providers.
- Communicating effectively with team colleagues
- Accurate recording of time expended in various activities on our case management system
- Accepting additional ad hoc tasks when requested
The Candidate:
- GCSE English & maths at Grade C or above, or equivalent
- Experience of dealing with customers on the telephone
- Knowledge of Microsoft Office packages including Word and Outlook
- Excellent standard of written and spoken English
- Ability to maintain client confidentiality at all times
- Ability to deal with high volumes of work and manage conflicting priorities
- High levels of accuracy and attention to detail
- NVQs or qualifications in business administration is desirable
- Experience of working in a law or legal services firm in a fast pace environment is desirable
- Knowledge of Proclaim or other case management systems is desirable
Benefits:
- Annual salary of £17,250 (based on 39.5 hours per week)
- Hours 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday
- 20 days holiday per annum, plus bank holidays rising by a day a year up to 23 days. In addition, the office is closed between Christmas and New Year and you will not be required to use your holiday allowance for this period.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Customer Service Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Account Manager, Client Support, Account Consultant, Account Coordinator, Customer Service Coordinator, Client Account Coordinator, File Handler, Medical File Handling, Customer Service may also be considered for this role.
