Venue Coordinator / Venue Operations Assistant

Job Title: Venue Coordinator / Venue Operations Assistant

Location: Harrogate

Salary: Competitive

Job type: Full time, Permanent

Closing Date: 27^th September 2019

The Centre is a major venue in the region, hosting an exciting and varied annual programme of events. The venue consists of 6,500m² of contemporary event space for exhibitions, conferences, dinners and sporting events. They also have 250 acres of external space ideal to film location shoots, concerts and team building events.

An exciting opportunity now exists within their Venue Management team for an Event Operations Manager to assist with the planning and delivery of their annual events programme. This role assists their clients in every aspect of successfully running their events. From confirming requirements to organising all the elements necessary to support the client, preparing the venue; ensuring the event runs smoothly and safely and assisting in all aspects of the event breakdown. Roughly 40% of the role will be desk based with 60% working around the venue – this is a physically demanding role.

Job Purpose:

• Preferably some previous experience in a similar environment
• Excellent communication skills both written and face to face
• Able to deliver a high level of customer service
• Flexibility in approach; the post involves evening and weekend work
• Excellent organisational skills and attention to detail
• The ability to think on your feet use your initiative and problem solve
• Some knowledge of the technical aspects of event production would be very useful
• Some experience of operational health and safety

Main Duties:

• To be responsible for the health and safety of the organisers, contractors, exhibitors and visitors
• To greet clients and offer exceptional customer service
• To monitor and manage the contractors directly employed and assist with clients sub-contractors
• To prepare the venue for the arrival of each event, checking cleanliness, helping to build stages, set out furniture, install cables, data points etc.
• Driving company vehicles and plant equipment to prepare for events. This will include forklifts, telehandlers, and working at height using MEWPs
• To liaise with internal and external teams efficiently – including electricians, plumbers, car parking attendants, cleaners and caterers
• To liaise closely with and support the organiser, and/or their production team, both in the pre-planning and during their tenancy
• To answer all clients and visitor requests in a polite confident and efficient professional manner
• To deal effectively with any complaints
• To handle all matters with a fair and even response in accordance with the standard practises
• To properly communicate and feedback to all the team during shift changes and post shows on all aspects of the events
• To clean and clear spaces – this is a hands-on role and they need someone who will ‘muck in’ and get the job done
• To be responsible for the security of the buildings and grounds when opening and locking up
• By the very nature of helping to run a venue with a huge range of different events this list cannot be conclusive and so an adaptable, can-do attitude is essential

The Candidate:

• Ability to work on own initiative, yet have strong team working skills
• Physically fit to undertake the numerous practical tasks required
• Proficient in Microsoft Office Suite (CAD would be beneficial)
• Familiar with Event 500 software (or similar)
• Honesty and integrity
• Flexibility to work with customers to satisfy their needs whilst balancing practical requirements
• Experience of operational health and safety
• Ability to portray a positive confident corporate image
• Experience of dealing with difficult situations/customers
• Good problem solving skills and the ability to remain calm whilst working under pressure
• Cheerful disposition and a good sense of humour
• An Event Management related qualification would be useful but not essential
• A First Aid Qualification would be useful but not essential
• A Health & Safety Qualification, e.g. IOSH, NEBOSH would be useful but not essential
• Personal licence holder
• Fire Safety Training
• Manual Handling
• Driving Licence essential
• Fork lift licence/Telehandler Licence
• IPAF Licence 3a and 3b
• An understanding of electrics or electrical safety would be useful

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Venue Co-ordinator, Venue Operator, Guest Experience Coordinator, Guest Relations Coordinator, Events Coordinator, Operations Coordinator, Event Assistant, Operations Assistant, Event Operator, Conference Coordinator, Exhibitions Assistant, Operations Coordinator, Events Coordination Assistant may also be considered for this role.