Job Title: Administrator
Location: Hemel Hempstead
Salary: £18,000 – £20,000 per annum Discretional annual bonus excellent benefits + superb working environment
Job Type: Full Time, Permanent (37.5 hours per week)
This is an established technology company that provides some of the largest businesses in the UK and internationally with customer service and payment solutions using speech, SMS, web and mobile apps.
Their solutions help organisations meet the challenges of engaging customers online and over the phone, and their software removes the pressure of inbound calls on contact centres.
Today, their aim is simple: To help customers make every contact centre experience satisfying and secure for consumers. Come and discover what’s refreshingly different about them.
An opportunity has arisen for an exceptional Administrator to join their innovative and dynamic team. You will bring your passion and enthusiasm to work with you to provide administration support for the Account Management Team supporting the day to day admin of key strategic accounts.
Their Culture:
They work in an award winning, colourful, dynamic and collaborative environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Their cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.
Key responsibilities:
- Assist the Account Management Department with day to day administration tasks
- Updating and tracking client performance sheets and producing monthly client reports
- Maintaining various department tracking spreadsheets
- Representing the department at regular intercompany meetings
- Investigating and responding to client queries
- Management of internal workflow queues
- Updating department documents/templates
- Provide administration support for department/client projects
Key Requirements:
Behavioural
- Excellent team player
- Self-motivated
- High attention to detail and a keen emphasis on accuracy
- Ability to multitask and prioritise workload
- Excellent communication and organisational skills
Technical
- Proven skills in Microsoft Word, Excel, PowerPoint and outlook
- Excellent written and verbal communication
Company benefits
- 25 days holiday and increases with service
- Excellent Share Incentive Scheme
- Life insurance
- Simply Health scheme
- Access to group Bupa membership scheme
- Pension scheme
- Discretionary annual bonus
- Employee Recognition schemes
- Free tea, coffee, fresh fruit and snacks
- Relaxation floor (lunch area, quiet room, pool table, Xbox)
- Well-being initiatives, such as in-house Reflexology and Sports Massage
- Discounted offers
- Team days and Volunteering events
- Christmas & summer company events
- Focused on education and training (conference attendance, higher education sponsorship)
- Thinking and Drinking
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience or relevant job titles of; Administrator, Office Assistant, General Assistant, Administrative Assistant, Office Support, Sales Administrator, Sales Admin, Customer Support, Office Admin, Office Associate, Customer Services Executive, Officer Administrator, Customer Service Representative, Client Service, Business Support Assistant, Customer Services, Customer Assistant, Team Administrator, Customer Service Consultant, Customer Service Administrator, General Admin, Customer Support, Business Support will also be considered for this role.
