Job Title: Manager
Location: Holkham, Wells-next-the-Sea
Salary: Competitive
The Company:
The Estate extends over 25,000 acres and has an annual turnover of £19m. The land and property based enterprise include residential lettings, commercial lettings, property maintenance and development, farming, forestry, country sports, a hotel, a holiday park, beach and car parks. The operations centred on Holkham Hall include day visitors, catering, filing, outdoor events and concerts.
The Estate policy is to manage the location as a progressive commercial operation set within a thriving local community where rural values are upheld. The aim is to ensure the long-term prosperity of the Estate and of those who live and work on it.
The Role:
The Cafe Manager has specific responsibility to ensure the Café’s operational and financial viability as part of the Estate’s strategy to become a leading UK leisure destination, with a strong link to the local community in Wells and along the north Norfolk coast. It is also essential that the highest levels of customer service, food quality and presentation are upheld.
Main Responsibilities:
- To take P&L responsibility for the Beach Café
- To oversee the day to day operation of the Beach Café
- To be responsible for staff recruitment, retention and training
- To promote the concept of catering staff working across all three cafes
- To carry out regular staff briefings and performance appraisals
- Standards Operations Manual to be maintained and reviewed to ensure the highest levels of food quality, presentation and customer service are consistently delivered
- To ensure that customer feedback is swiftly acknowledged and acted on where appropriate
- To maintain high standards of food hygiene in accordance with all current legislation
- To ensure that Estate property and equipment is well maintained and presented to the highest standard (to include the ice cream van)
- To ensure that staff are trained to meet statutory health and safety requirements
- To maintain a regular dialogue with staff and colleagues
- To identify opportunities to expand, promote and develop the business, working with the marketing team
- To identify and implement specific improvements to the café’s waste practices
- To contribute to the Estate’s retail sales
- To achieve agreed performance objectives
Key Requirements:
- Must be able to lead by example, be “hands-on” and self-motivated
- Strong customer focus and financial acumen
- High standards of presentation
- The ability to prioritise and meet deadlines
- Attention to detail
- Team player
- Excellent communication skills
- Flexibility, a positive attitude and an ability to work calmly under pressure
You must have the right to live and work in the United Kingdom and have a full, clean driving licence. Weekend and Bank Holiday working will also be required.
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with experience of; Café Supervisor, Restaurant Supervisor, Restaurant Manager, Assistant Restaurant Manager, Catering Team Leader, General Manager will also be considered for this role.
