Job Title: Customer Service Administrator
Location:160 Dalston Lane, London E8 1NG
Salary:£22,308 per annum
Job Type:Full Time, Permanent
We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team.
We are currently looking for a Business Administrator to join our fantastic team in Dalston, East London.
Please note that we are a disability-confident employer and therefore we guarantee to offer all disabled candidates that meet the minimum criteria for the role an interview.
About the role:
You will be working as part of small Customer Support Team, helping disabled students in higher education access specialist support and equipment.
Key duties:
- Answering telephone calls
- Taking telephone orders
- Updating customer database on every communication
- Following established Order workflows
- Liaising with Students
- Liaising with Tutors
- Booking deliveries, Tutors and taking good care of customers
- Provide assistance to Technical Engineers with Order paperwork
- Other administrative work as required
About you:
Professional Attributes:
- Excellent communication skills
- Friendly and courteous phone manner
- Good literacy skills for email communication
- Good basic numeracy skills
- Good organisational skills
- Knowledge of MS Word and MS Excel
- Knowledge of computers is a bonus
Interpersonal Qualities:
- Likes helping people
- Personable
- Reliable
- Punctual
- Good fun
- Team player
Please click the APPLY button to submit your CV.
Candidates with the experience or relevant job titles of Administrator, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, Disability Adaptations Assistant, SEN, Learning Support Worker, Student Support, Learning Advisor may also be considered for this role.
