Job Title: Allocation Officer
Location: Ashford, Kent
Salary: £25,413 to £27,693 pa depending on skills and experience Plus Lease car or cash alternative of £2,080 pa.
Job Type: Full time, Permanent
Working Hours: 37 Hours Per Week
Closing Date: 5th March 2025
About the Role:
We are looking for a dedicated and experienced officer to strengthen resilience within the allocation Team and to manage the increasing demand on the function.
This is a specialist and new role within the Housing department reporting to the Allocation Manager which requires someone who has experience of working directly with customers within a housing environment.
You will be responding to general enquiries from applicants and partner organisations in relation to housing allocations and the housing register along with:
- Dealing with all mid-level correspondence from applicants to the housing register
- Offering advice to applicants to the housing register
- Processing mutual exchange register applications using Homeswapper and ExchangeLocata to agree their inclusion on the computer systems.
- Advertising and allocating properties through Kent Homechoice Choice based Lettings and in accordance with the Lettings Policy.
About you:
In order to excel in this role, it is essential that you have an understanding of the Councils Lettings Policy and mutual exchange scheme, along with:
- Experience in a customer focused position including face to face and telephone contact.
- Good interviewing skills
- Experience in using in-house database systems.
- An ability to prioritise and handle high workload
Benefits:
We offer a wide range of benefits including:
- Hybrid Working – We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.
- Competitive remuneration package – We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.
- Generous annual leave
- Free life insurance
- Excellent salary linked pension scheme
- Supportive relocation package
- Opportunities for training and development
Additional Information:
With devolution news and talks evolving, we understand that there may be some uncertainty for those currently serving within the sector. Kent, Medway and all District and Borough Councils in the South East already work closely with each other and a devolution deal would represent the next step forward in that partnership working. The services we currently deliver continue to be vital to our communities and will remain so whatever changes may be proposed in the coming year. This is an exciting, but stable time to join our organisation.
We welcome applications from the Armed Forces Community.
Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide.
To find out further information about the role and to view the full job description, please visit the council’s website.
Please click the APPLY button and you will be redirected to the council’s website to complete your application.
Candidates With the Relevant Experience or Job Titles Of; Administrator, Customer Service Advisor, Housing Benefit Officer, Customer Service Executive, Face to Face Advisor, Customer Support officer, Housing Register Administrator, Lettings Officer, Public Sector Lettings may also be considered for this role.
