Job Title: IT Delivery Engineer
Location: Bridgend, South Wales
Salary: £28,000 – £37,000 Per Annum
Job Type: Full time, Permanent
Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am – 6pm
Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With 8 regional offices, we support our customers both remotely and onsite through our service desk. As a cloud-focused IT business, we are always striving to be innovative. Our ambitious growth is driven by our crucial values and fundamental rules, ensuring every product and service is delivered with expertise, passion, and heart. We are deeply committed to delivering the best customer service.
About the Role:
We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team.
You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more.
In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and Windows Servers.
Job Responsibilities:
- Setup and Installation of new Workstations laptop devices.
- Setup and installation of new Microsoft server environments
- Full implementation of Prem based server to cloud technology migrations, specifically Microsoft 365.
- Responsible for giving world-class service at all times
- Hands-on technical troubleshooting, resolution of incidents and change requests.
- Creating and maintaining detailed project documentation, including technical specifications and user guides.
Job Experience Required:
- A positive attitude with a can do approach to everything!
- Excellent communication skills
- Great telephone manner
- A team player with Strong leadership skills
- Previous experience in an IT Service Desk management or leadership role
- Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products
- Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups
- Experience with Sharepoint migration and management
- Experienced at building and maintaining end-user computer systems
- Experience in using IT Service Management software
- Be user-focused and understand and identify user needs
- Be commercially aware, including cost analysis and budget preparation
- Knowledge of Cyber Security technologies
- An understanding of network technologies (LAN, WAN, Wi-Fi)
- Excellent organisational skills and the ability to prioritise work effectively
- Excellent external client liaison skills
- Ability to prioritise personal and team workload
- Full UK Driving Licence
Renumeration and Benefits:
- Basic Salary of £28,000-£37,000
- Senior Staff Share Equity Scheme
- New customer referral incentive
- Onsite Parking
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Please Note:
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK in order to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.
