Job Title: Customer Service Team Leader
Location: Brentwood, Essex (Office Based)
Salary: £30,000 – £32,000 per annum depending on experience
Job Type: Full Time, Permanent
MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION
Who are Zest Recycle?
We’re a recycling and waste management broker that isn’t afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.
At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.
About the Role:
The purpose of the Customer Team Leader is to provide the highest quality customer service to new, existing and prospective customers. This role also provides support to the Business Development function and Account Managers through research, quote preparation, solving customer and prospects problems and onboarding new customers.
The Customer ensure a business wide best practice, and knowledge sharing culture is actively embraced.
Key Responsibilities:
Individual Contribution:
- Oversee the day to day running of the Customer Service Team
- Address and be the point of contact for telephone and email escalations from customers, account management and suppliers
- Provide guidance and support to the Customer Service Team
- Generate a weekly plan outlining the allocation of tasks required to be completed for that week.
- Attend management meetings when required and complete any actions generated from these meetings
- Handle telephone and email enquiries including processing orders via Weighsoft
- Ensure customer and supplier invoice queries are resolved promptly and effectively, within the KPI’s set.
- Provide regular spot checks on Hubspot (CRM), ensuring work Is prioritised and completed accurately by the team
- Organise and delegate work required for the successful mobilisation of new contracts
- Work alongside Account Managers and Business Development Managers to prepare quotations for proposals and tenders
- Identify opportunities to provide new or additional services to existing customers
- Identify opportunities to provide more efficient, commercial or improved services to existing customers
- Source solutions for new waste streams
- Source new suppliers either to replace or supplement existing ones
- Support Month-end invoice process, ensuring supplier information is obtained on time (e.g. weights) and information is inputted into Weighsoft accurately, before orders are closed within the KPI’s set
- Prepare reports for the Head of Account Management or Directors when required.
About you:
Skills and Experience Required:
- Experience of the waste management and/or broker industries.
- Experience of sales or customer services in an office-based environment.
- Confident to work alongside senior individuals.
- Experience of working in an extremely busy, fast paced and demanding environment.
- Excellent PC literacy with an intermediate knowledge of Microsoft Office Suite
- Numeracy and Excel skills
- The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential.
- Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team and with customers.
- Ability to build relationships and identify opportunities to improve customer service and upsell additional services.
- The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role.
- Willingness and aptitude to grow the role to take on new challenges.
Benefits:
As part of the Zest Team, you will receive:
- A competitive salary
- 25 days holiday plus bank holidays
- Pension
- Employee of the Month/Monthly Star Award programme
- Free parking on-site
- Active company social programme
Please Note:
NO AGENCIES
Are you ready to become part of our team of dedicated individuals who collectively ensure the success of Zest Recycle and set us apart from our competitors? If so, please hit the APPLY button to get started!
Please click on the APPLY button to send your CV for this role.
Candidates with the experience or relevant job titles of: Senior Customer Service Representative, Client Services, Customer Service Advisor, Customer Services Supervisor, Customer Relationship Executive, Customer Service Administrator, Administrator, Office Team Leader, Client Services Manager, Customer Service Manager may also be considered for this role
