Telemarketing Campaign Manager

Job Title: Telemarketing Campaign Manager

Location: Solihull

Salary: £27,500 per annum

Job type: Full time, Permanent

Working Hours: 37.75hrs per week

Team Telemarketing offer world class telemarketing solutions to companies across the globe.

The Role:

The Campaign Manager is an integral part of Team Telemarketing, you will be responsible for being the ‘bridge’ between clients and the sales floor. Using your skills and expertise to encourage the Training Department to facilitate the targets for the clients. Following KPIs that will be discussed and set alongside the Operations Director.

Benefits:

• Weekly quizzes /nights out
• 32 days holiday (including bank holidays)
• Work flexibility – We offer our full-time employees the option of being involved in our 9 day fortnight. Meaning that by compressing fortnightly hours certain employees gain every 2^nd Friday off without affecting pay or using any holiday.

Below is a more detailed description of your daily/weekly responsibilities:

Daily

• Daily meetings with Trainer and Ops Director- These are to review training documents and previous results to identify both specific agents and/or campaigns that require targeted support each day.
• Review Warms and Hots set up for each caller/Campaign for that day and understand if these are where they should be at (min 15 per day set up to call)
• Floor Training/Elbow Coaching – Following the daily meeting you will be involved in the actions agreed, which includes sitting with agents and completing the relevant training documents.
• Group Sessions/Training – During these meetings a selection of call recordings will be played, and constructive feedback given.
• Regular communication with clients – Building strong relationships with their key contacts giving them peace of mind they are in safe hands by responding promptly to Emails or inbound calls, resolving any queries or questions, monitoring their campaigns KPIs so constructive feedback can be given and attending a weekly/fortnightly catch up call Via Microsoft Teams to obtain feedback on the campaign from both parties.
• Assisting with the listening to and scoring of call recordings on Ring Sense – these feed into reports that can help highlight training needs across the company, a specific agent or campaign.

Weekly

• Onboarding of new clients – This includes an initial training session where, accompanied by the selected Trainer or Ops Director or Client Liaison Manager, you will educate yourself on the product and/or service offering to be able to set up the campaign in a productive manner.
• Weekly Meeting with the Operations Director – This is to provide updates on all live campaigns
• Prepare and Present the Star of the Week award – This is given to 3 staff who have performed well.
• Workplan/Work Schedule – When campaigns are won, you’ll be sent a Sales Sheet that you’ll manually enter the Excel based work plan, each Thursday you’ll confirm the hours for that week were completed as planned with the trainers and update accordingly.
• Following completion of the Work Schedule you will meet with the Trainers to ensure a plan of action is agreed for the upcoming week and that all new campaigns are set up and ready to proceed.

Expectations

• To take full ownership of the ‘Workplan’ ensuring the correct hours are implemented for the client using the most appropriate Telemarketing Executives available.
• Ensure that any adjustments to the workplan are made in a timely fashion, possibly at short notice to be able to accommodate last minute absence, challenges within the campaign or the needs of the client.
• To ensure all SLA are followed according to the clients’ needs or instructions from the Operations Director.
• To ensure the Training Department are equipped with the necessary tools and guidance to be able to facilitate the clients’ needs on the sales floor.
• To ensure an issue with your campaigns are flagged to ops director.
• To follow all processes and documents to aid set and management of your campaigns

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of; Group sales manager, Area sales manager, Sales manager, Business Development Manager, Business Development Executive, Sales Consultant, Area Sales Consultant, Sales Executive, Area Sales Executive, Sales, Regional, Regional Manager may also be considered for this role.