Job Title: Senior Quotations Officer
Industry: Analytical Chemistry
Location: Teddington, TW11 8NY
Salary: £40,000 to £43,000 per annum depending on experience + Discretionary bonus scheme + Benefits (Listed below)
Job type: Full-time, Permanent
Start date: ASAP
Butterworth Laboratories is a busy contract analytical laboratory working primarily for the pharmaceutical industry. The company is independent and prides itself in providing a high quality, reliable analytical service to its clients.
The Role:
This role involves fielding and processing customer enquiries and generating quotations. It involves working in close collaboration with the sample processing teams and technical experts within the laboratory and communicating with existing and prospective customers. Supervising the Quotations team will also be a key responsibility.
Job Responsibilities of a Senior Quotations Officer:
- Day-to-day supervision of the Quotations Team.
- Filtering enquiries from new clients or for new work and responding accordingly where required.
- Receiving, recording and processing work enquiries and the production of quotations, price confirmations, and price lists within the required timeframes
- Follow-up of expired quotations
- Analysing quotation metrics and producing reports to support Business Development activities.
- Maintaining client information on the CRM system.
- Identification of business opportunities based on client contact and information
- Maintaining relationships with new and existing clients
- Identifying quotation process improvements and assisting with the planning, testing and implementation of improvements.
- Supporting and working with the Business Development & Quotations Manager in the development and implementation of Business Development and Marketing initiatives.
- Carrying out client surveys, analysing the results and the production of reports to support Business Development activities.
- Assisting in the production of news bulletins and other marketing literature.
- Production of reports for Senior Management.
Experience / Knowledge/ Qualifications:
Required:
- Proven experience and understanding of analytical chemistry techniques, in particular for the pharmaceutical industry, pharmacopoeia testing methods and the regulatory industry
- Experienced and competent in the use of the PhEur and USP
- BSc or equivalent in Chemistry or a related scientific field
- Proven of experience in the laboratory.
Desired:
- Experience working in a customer relations environment
- Excellent communication, negotiation and leadership skills.
- Proficiency in Microsoft Office suite, CRM and LIMS software.
- Quotation administration within the pharmaceutical or contract testing industry.
The ideal candidate should have the following qualities and skills:
- Excellent written and verbal communication skills
- Confident and friendly telephone manner, providing excellent customer service at all times
- Able to adapt communication to diverse audiences with varying needs
- Comfortable with scientific complexity.
- Able to work autonomously, prioritising, organising and completing multiple tasks within set deadlines.
- Comfortable working under pressure and requesting support where needed.
- Demonstratable organisational, problem solving and team working skills.
- Adaptable, with a can-do attitude and willing to adopt improved working practices.
- Able to identify areas for improvement within the working remit and participate in solution implementation.
- Comfortable working as part of a team and collaborating with wider teams and individuals.
- Naturally inquisitive and assiduous personality, with a high level of attention to detail.
Benefits:
- Full training will be provided as necessary
- Competitive salary
- Discretionary bonus scheme
- 25 days annual leave + bank holidays
- Group Pension Scheme
- Private Medical Insurance
- Life Insurance
Please click on the APPLY button to send your CV and Cover Letter for this role.
Applicants must have the legal right to work full time in the UK.
Candidates with the experience or relevant job titles of; Sales Engineer, Technical Sales, Field Sales, Technical Sales Exec, Technical Sales Coordinator, Technical Sales Executive, Key Sales, Sales Executive, Direct Sales, Sales Development may also be considered for this role.
