Job Title: Client Account Executive
Location: Gateshead
Salary: £31,000 per year – OTE including bonus (paid monthly)
Job type: Full Time – Permanent. 40 hours per week. Core hours to be covered being 08:30hrs – 16:30hrs, Monday to Friday.
OSE European Ltd are a busy transport & logistics company based in Gateshead, established in 2001, specialising in time critical transport to the UK and Europe.
OSE European Ltd are looking to expand, and are looking to recruit highly driven and committed Client account executive to become an integral member of the company.
Role Description:
- Create new business opportunities through compelling telephone conversations with existing and lapsed customer base
- Dealing with customer enquiries and quotations via email and telephone throughout the day
- Delivering ongoing service updates to clients to ensure the best possible customer experience
- Dealing directly with both our own drivers and subcontractors
- Seek and agree appointment bookings to discuss our services and opportunities within the client’s business
- Develop valued relationships through daily telephone contact with newly acquired and existing clients
- Manage a territory of client accounts, driving business value and revenue opportunities
- Successfully work to and deliver against agreed sales targets
- Utilise the company sales tools and Client Relationship Management (CRM) system to plan, conduct calls and accurately record all opportunities in line with sales objectives
- Effectively use the CRM to access customer history, create pricing and inform discussions with the clients
- The role is office based, currently in Gateshead, with an occasional requirement to attend offsite customer meetings with Senior members of the sales team
Candidate Essentials:
- Excellent verbal and written communication skills
- Highly driven, results orientated with strong attention to detail
- Excellent interpersonal skills
- Desire to deliver an outstanding customer experience
- Ability to quickly build rapport and relationships with people at all levels of an organisation
- Confidence to work on own initiative to create sales pipeline opportunities
- Be fully conversant with MS Office tools
Desirable Experience:
- Previous experience in a telephone or account management
- Experience in logistics / transport related industry
- Experience using Sales and CRM systems
Please click on the APPLY button to send your CV for this role.
Candidates with the experience or relevant job titles of: Sales Account Manager, Account Manager, Client Communications, Relationship Officer, Customer Relationship Consultant, Customer Relationship Representative, may also be considered for this role.
