Call Centre and Customer Service

Client Success Manager / Sales Account Manager

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Job Title: Assistive Solutions DSA Software Solutions Specialist

Location: Glasgow

Salary: £26,000 – £31,000 per annum depending on experience + Quarterly Bonus Based on Performance

Job Type: Full Time, Permanent

Working Hours: Flexible Hours can be agreed for the right candidate

Assistive Solutions specialises in supporting individuals eligible for Disabled Students’ Allowances within higher education.

We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team.

Assistive Solutions are a Disability Confident Employer.

About the role:

We are seeking a dedicated and empathetic professional to join our team, focusing on promoting assistive software solutions to DSA needs assessors.

The ideal candidate will have a passion for improving educational accessibility and an ability to develop a strong understanding of the unique challenges faced by students with disabilities in higher education.

The role will involve mostly online Video demonstrations and discussions and therefore candidates must be confident presenting and speaking over Video Calls with a range of people.

The Role is Homebased with flexibility on hours, however candidates may be required to travel to events across England and Scotland occasionally.

Key Responsibilities:

  • Develop and maintain relationships with DSA needs assessors across the UK.
  • Demonstrate in-depth knowledge of our assistive software products and their benefits for students with various disabilities.
  • Conduct product demonstrations and training sessions for needs assessors and AT trainers.
  • Attend relevant conferences, workshops, and events to promote our software solutions.
  • Collaborate with the product development team to gather feedback and suggest improvements based on assessor, AT trainer and student needs.
  • Meet sales targets.
  • Stay updated on DSA policies, assistive technology trends, and competitor offerings.
  • Prepare and present sales reports and forecasts.

About you:

Please note that although experience within the below areas is desirable, we are willing to oversee this for the right candidate and full training will be available for the right candidate.

Qualifications:

  • Strong understanding of the DSA process and the role of needs assessors
  • Excellent communication and presentation skills
  • Proficiency in using and demonstrating software applications
  • Empathy and sensitivity towards the needs of students with disabilities

Desired Skills and Experience:

  • Previous experience working with students with disabilities or in special education
  • Knowledge of assistive technologies and their applications in higher education
  • Familiarity with DSA funding processes and regulations
  • Experience in building and maintaining relationships with educational institutions
  • Ability to travel frequently within the UK

Personal Qualities:

  • Self-motivated and able to work independently.
  • Patient and adaptable when dealing with diverse needs and situations.
  • Strong ethical standards and commitment to improving educational accessibility.
  • Excellent time management and organisational skills.
  • Enthusiastic about technology and its potential to enhance learning experiences

We offer a competitive salary and commission structure and the opportunity to significantly impact the lives of students with disabilities in higher education.

To apply, please submit your CV and a cover letter detailing your relevant experience and passion for improving educational accessibility through technology.

Please click the APPLY button to submit your CV.

Candidates with the experience or relevant job titles of; Sales Account Manager, Assistive Technology Sales, Assessor Support, Customer Support Executive, Relationship Management, Customer Success Manager, Customer Service Executive, CSM, Client Support, Product Account Manager, Assistive Technology, DSA Software Solitons may also be considered for this role.

How can we help?
How can we help?

If you have any questions and you would rather chat to a member of our team please email or call us about this role.

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