Job Title: 2nd Line ICT Technician – Field Based
Location: Field based National role
Salary: £25,000 – £30,000 per annum depending on experience plus a car allowance of £5,400
Job Type: Full Time, Permanent
CSE Education Systems is looking for a dynamic ICT field technician to join its team.
Successful candidates will be exceptional communicators who excel at working within a team and also when working with end users. Successful candidates must undergo an enhanced DBS Check and ideally have a full UK driving license.
In this role, you will work closely with the support and engineering department and visiting customer sites.
Please note this is a national field based role therefore candidates must have a full valid driving licence and travel where required. Candidates in areas along the M40 corridor either around Banbury or High Wycombe are preferable.
Responsibilities and Duties:
The primary responsibility of the role is to help maintain a high level of support for the company’s customers – This will mostly involve working on customer sites, helping with the day-to-day running of the network and troubleshooting ICT issues. This role involves driving to different customer sites each day to support the business’s needs, if the drive is over 2 hours away a hotel is normally provided.
While on support you will be expected to undertake tasks such as:
- Engaging with end users directly.
- Diagnosis and fix of various ICT System issues.
- Doing day-to-day tasks for customers, including updating anti-virus systems and applying windows updates.
- Generating reports for customers.
- Handling hardware issues.
- Help manage (open, close, update) Service Desk tickets and be able to prioritise issues and escalate where required.
- Working effectively with account management and the support department.
About you:
Technical competencies we are looking for (not everything below is essential, however the more that can be demonstrated the better):
- Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server (2016-2022)
- Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS)
- Experience of Office 365 deployments, migrations, and management
- Virtualisation – Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V
- Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images
- AD – installation, configuration, and management of Local and Azure Active Directory and Group Policy
- High level knowledge of Windows Operating Systems, especially Windows 10 & 11
- Networking – Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous
- Experience of subnetting, VLAN design and implementation is preferable.
- Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices
- Experience with web-filtering & firewall solutions is an advantage, especially Smoothwall & WatchGuard
- Knowledge of the Sophos suite, especially anti-virus
- Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security
Non-Technically we are looking for:
- Positive outlook and attitude when dealing with end users – even in busy situations.
- Previous experience working in the education sector is beneficial.
- A great communicator.
- A patient and calm temperament.
- Good Timekeeping.
- A self-motivator.
- Can-do attitude.
- Someone who can follow instructions and work alone when required.
- A problem solver.
- Willingness to travel.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience, qualifications, and job titles of; IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
