Job Title: Senior Sales Order Processor
Location: Blackburn
Salary: Competitive
Job Type: Full Time, Permanent
About us:
We are one of the fastest growing Pet Food Manufacturers in the UK and home to leading FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful and Vet’s Kitchen.
Our products range from food, treats, toys, accessories and healthcare for pets and small animals.
We manufacture and supply several channels including Grocery, Discounter, Wholesale, High Street Retail, eCommerce, Pet Specialist and Export markets.
We are going through continuous and sustainable growth and looking to add to our already amazing teams to be the best we can, and to become the leading business in the pet world!
Make Pets Choice, Your Choice.
Duties:
- Take an active role in supporting the overall business by processing customer sales orders to achieve turnover, volume, and profitability targets
- Deliver targets for processing customer sales orders and call handling, offering the best service to our customers
- Complete Pre Order Checks in line with commercial agreements identifying and resolving any variances to this
- Working with automated systems and manual entry in line with commercial agreements with regards to load fill, lead-time and delivery dates
- Identify in advance any risk to service from any area including stock availability, minimum shelf life requirements, range changes and take steps to escalate and mitigate order or service issues
- Track order fulfilment to ensure orders are delivered on time in full, keeping customer updated with any variances
- Assist in the arrangement of despatch documentation
- Arrange and ensure any collections/destructions are raised correctly and actioned in a timely manner
- Support in prepping claims, and process the approvals in line with value limits
- Review and process agreed refunds/claims if required
- Access and update customer portal orders and manage customer subscription or order pattern changes
- Answer customer order and service related emails
- Redirect general email and calls to relevant departments
- Ensure all records, systems and paperwork are kept up-to-date
- Support new customer enquiries, set up and follow up new opportunities and provide after sales support
- Take and process payments and manage invoices (pro formas & manual)
- Maximise sales order opportunities including; alternative lines and promotional opportunities
- Liaise with various internal and external stakeholders to offer a first-class level of service
- Contribute to improvement in ways of working and support the development of new IT systems and business processes
- Responsible for the adherence of agreed business policies and procedures, as well as legal requirements affecting the department e.g. GDPR
- Record data to support internal and external reporting
- Provide external reporting or communications to the agreed customers
- Attend when required external meetings and events
- Support in additional sales office related administration tasks
- Provide cover for the department when required
About you:
Experience:
- Experience in a sales office environment
- A sound understanding of Microsoft Office Software including, Excel, and stock and data management systems
- Empathetic, calm and clear communicator
- Strong organisation skills with excellent attention to detail, and numerical excellence
- Analytical and can interpret data and operate at pace across a range of tasks
- Resilient with a positive and can-do attitude, and comfortable working in a fast-paced environment
- Must be fluent in English
Benefits:
- 25 days holiday
- Staff discount on Pets Choice products
- Good team environment within a fast growing and well established business that is continuing to invest in the company and people
Please click on the APPLY button to send your CV for this role.
Candidates with experience or relevant job titles of; Senior Order Processor, Technical Order Processor, Order Administrator, Order Handler, Order Support, Order Co-ordinator, Order Execution Specialist, Client Service, Senior Customer Services, Customer Assistant, Customer Service Consultant, Customer Advisor, Customer Service may also be considerate for this role.
