Job Title: Service Administrator
Location: Scarborough
Salary: Competitive
Job type: Full Time – Permanent
Why you’re our kind of person:
We’re not looking for people who sit down and say, ‘that’ll do’, we’re driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It’s an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there’s a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people.
What good looks like:
- Seamless: You’ll provide high quality solutions to our customers
- Specialist: You’ll be skilled in your area, be an expert in a number of Dale processes and be
commercially smart.
- Collaborative: You’ll advise your colleagues and input into other work, and also be able to work independently to get the job done.
What you’ll do:
- Collate and upload required documentation to customer shared files/ web portal systems
- Monitor priority customer portals for updates and issuing of Work Orders/Purchase Orders
- Arrange permits/authorisations for engineer site visits
- Monitor shared email inbox and distribute emails appropriately
- Provide support for internal sampling process
- Be part of the hunt group for the team and answer customer calls and redirect where required
- Update and submit out of hours data as and when necessary
- Organise hotel and travel bookings in line with business requirements
- Follow IMS processes and procedures and maintain accurate information on ERP system.
- Liaise with Service Coordinator team and other internal departments as necessary to meet customer requirements
What’s important to us:
You will thrive in a fast-paced environment as part of a team. You should be organised with strong attention to detail, possess good communication skills and the ability to use own initiative where necessary with excellent computer skills.
Our values:
- Do the right thing.
- Be the difference.
- Love our customers.
- Never settle.
- Look forward.
Please click on the APPLY button to send your CV for this role.
Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.
